Our co-work process with the clients includes code development, communication, debugging, environment deployment. But the job is not limited by these cases. INTELLIGENCE-SOFT is interested in its client success. Our company is eager to continue work after development: install new services and features, usability assistance, migrations for major release, deliver scheduled updates, improvement and upgrade of existing features, migrate code under new technologies and support a vary versions. In case of outage INTELLIGENCE-SOFT is ready in a short period of time to start complete list of recover jobs including server monitoring, network management, remote connectivity management, event log monitoring, backup and recovery.

Maintenance Services

INTELLIGENCE-SOFT knows that maintenance and support is the proper way to reduce total cost of ownership. Our company delivers regular updates and follows best CI/CD practices. We instantly make sure that the entire IT-infrastructure runs smoothly. We follow best maintenance infrastructure practices to ensure your software secure and robust.

Support

software
support

INTELLIGENCE-SOFT offers all levels of support. Including bug detection, bug fixing. This level of support also assumes adding new functionality in current release and version branches. Instant regression tests verify application and find out new bugs. Scheduled releases improve overall security and keep application up-to-date.

  • Bug detection and fixing
  • Hotfixes
  • Data Analysis
  • New functionality

application
maintenance

Bug fixing is not the only service our company offers. INTELLIGENCE-SOFT monitors environment where application is hosted, including OS, network, load balancers, event logs, web server. Scheduled backups in case of outage helps recovery system fast and smoothly.

  • Application monitoring
  • Server administration and monitoring
  • Network management
  • Application health verification
  • Backup and recovery

helpdesk
assistance

INTELLIGENCE-SOFT offers helpdesk assistance service in sophisticated systems with difficult cases in unpredicted situations. User guidance is another service helping users adopt the newest software.

  • Helpdesk guidance
  • User guidance
  • Helpdesk software setup

enhancements

Systems with instantly increasing data decrease their performance. INTELLIGENCE-SOFT audits application performance. In case of performance decrease our company investigates the reason and release required enhancements.

  • Performance enhancements
  • Application enhancements

migrations

INTELLIGENCE-SOFT offers migration services: from current OS to the new one, from one database server to another. Nowadays business requires migration also in the cloud to have predicted scalability instead of maintenance own servers.

  • New OS migration
  • Database migration
  • Localization
  • Migration to the new hosting
  • Migration to the Cloud

upgrades

Regular upgrades are part of our Support Service. 3rd party vendors release new versions of their software and SDK. New SDKs requires application upgrade and code changes too.

  • Software version upgrade
  • Functionality upgrade