Maintenance Services
INTELLIGENCE-SOFT knows that maintenance and support is the proper way to reduce total cost of ownership. Our company delivers regular updates and follows best CI/CD practices. We instantly make sure that the entire IT-infrastructure runs smoothly. We follow best maintenance infrastructure practices to ensure your software secure and robust.
Support
software
support
INTELLIGENCE-SOFT offers all levels of support. Including bug detection, bug fixing. This level of support also assumes adding new functionality in current release and version branches. Instant regression tests verify application and find out new bugs. Scheduled releases improve overall security and keep application up-to-date.
- Bug detection and fixing
- Hotfixes
- Data Analysis
- New functionality
application
maintenance
Bug fixing is not the only service our company offers. INTELLIGENCE-SOFT monitors environment where application is hosted, including OS, network, load balancers, event logs, web server. Scheduled backups in case of outage helps recovery system fast and smoothly.
- Application monitoring
- Server administration and monitoring
- Network management
- Application health verification
- Backup and recovery
helpdesk
assistance
INTELLIGENCE-SOFT offers helpdesk assistance service in sophisticated systems with difficult cases in unpredicted situations. User guidance is another service helping users adopt the newest software.
- Helpdesk guidance
- User guidance
- Helpdesk software setup
enhancements
Systems with instantly increasing data decrease their performance. INTELLIGENCE-SOFT audits application performance. In case of performance decrease our company investigates the reason and release required enhancements.
- Performance enhancements
- Application enhancements
migrations
INTELLIGENCE-SOFT offers migration services: from current OS to the new one, from one database server to another. Nowadays business requires migration also in the cloud to have predicted scalability instead of maintenance own servers.
- New OS migration
- Database migration
- Localization
- Migration to the new hosting
- Migration to the Cloud
upgrades
Regular upgrades are part of our Support Service. 3rd party vendors release new versions of their software and SDK. New SDKs requires application upgrade and code changes too.
- Software version upgrade
- Functionality upgrade